Song of Clarity preorders open on July 14th, 2023 at 10:00 AM PST and will run until August 2nd, 2023. By purchasing any products from our storefront, you acknowledge that you are purchasing a preorder item and that order fulfillment will not occur until after the preorder and production periods have ended.
Production for our first sales has already begun, and production for this run will come shortly after. Shipping is expected to begin in the fall. However, when each individual receives their deck will depend on where they live. Shipments may be subject to delays caused by manufacturer delays, shipping issues, etc. Production and shipment updates will be provided on Twitter (@MDZStarot) and on our website (tarotmdzs.carrd.co).
All digital goods are for personal use only and may not be redistributed or reprinted for sale or otherwise. Emails from the SoC moderator team will come from the [email protected] email address.
This is a strictly pay for production (P4P) project. This means the customers only pay the costs it takes to manufacture and ship the product. MXTX fanworks are required to be P4P according to a statement released by jjwxc, the site the original novels were published on. Artists who participate in this project will not be paid money as compensation. Our artists will receive a completed deck for free as compensation.
We will be doing everything in our power to make as little profit as possible, and any money we do end up having left over after production and shipping (as is inevitable) will be donated and/or tipped to MXTX after all decks have been shipped.
STOREFRONT POLICY
The Song of Clarity bigcartel storefront will only be accepting payments through PayPal. If PayPal is not available in your country and you would like to order a deck, please contact our moderator team on our twitter (@MDZStarot) and we will be glad to work with you individually.
SHIPPING POLICY
All packages will be shipped through USPS (United States Postal Service). Due to current USPS service restrictions, we are currently unable to ship to the following countries: Afghanistan, Belarus, Bhutan, Cayman Islands, Chad, China, Cuba, Laos, Libya, Mongolia, Papua New Guinea, Russia, Samoa, Solomon Islands, Somalia, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, and Yemen. Please refer to the USPS website for more information on service disruptions.
Buyers will be responsible for any customs and/or import taxes that may apply. We will not be responsible for any delays due to customs. Additionally, we will not change the paid price of goods on any customs declaration forms.
The SoC moderator team will also not be collecting VAT (value-added tax) on behalf of the buyer. All packages mailed to the EU/UK will have unpaid duties and the buyer will be responsible for paying any incurred fees. Song of Clarity will not be responsible for any returned or undelivered packages due to unpaid duties and fees.
In the event that any packages are unclaimed and returned back to us, we will get in touch and try to arrange a second shipment attempt. Buyers will be responsible for covering all costs of reshipments of unclaimed packages. If the reshipped package is unclaimed and returned to us a second time, it will be considered as forfeited and we will not arrange a third shipment attempt.
CANCELLATION & REFUND POLICY
You may receive a full refund for cancellations made during the pre-order period. Cancellation requests may not be made after the preorder period has ended as the funds will be used to produce and fulfill all orders. All cancellation requests must be made to our email ([email protected]) or through our twitter (@MDZStarot). Cancellations will not be offered directly through bigcartel.
We will ONLY offer refunds under the following circumstances:
- Orders that were not delivered due to our negligence in package labels (i.e., address label does not match address on order)
- Orders that contain items that were damaged or otherwise faulty due to our negligence in packaging. Please provide videos and/or photos when contacting us
- Orders that are missing listed items (i.e., full bundle order missing an item or a group order missing some orders)
We will NOT offer refunds under the following circumstances:
- Orders that were undelivered due to incorrectly entered mailing addresses when making a purchase
- Orders that were shipped to an old address without notifying us prior to the address change deadline (updates will be announced on our twitter and our carrd)
- Orders that were mishandled by group order managers
- Orders that were damaged due to shipping courier negligence and mishandling (i.e., bent to fit mailboxes, left in the rain, or other mishandling that result in damages to the package contents)
RETURN POLICY
All sales are final. We will not be accepting any returns.
GROUP ORDER POLICY
The individual buyer deck limit is three decks per person. However, Song of Clarity will be allowing customers outside of the USA to organize group orders. If you would like to host a group order, please reach out to us on Twitter or send us an email. All group orders MUST be placed by 12:00 PM PST on October 24th. All group order hosts must meet the following requirements prior to placing a group order:
- Group order host experience is preferred, but not required
- Be 18 years old or older
- Have access to PayPal (alternatives may be available at moderators discretion, contact us to discuss alternatives if PayPal is not available in your country)
- Minimum order requirement of 5 physical orders.
Song of Clarity is only responsible for fulfillment and shipment of goods to the group order host. The moderator team will not be responsible for distribution of goods after they have been shipped to the group order host.